Official® | Lédger.com/Start® | Getting Started

🧠 What Is Ledger.com/Start?

Ledger.com/Start is the official onboarding portal provided by Ledger. It’s designed to guide both new users and existing hardware wallet owners through:

Setting up your Ledger hardware wallet (e.g., Nano S Plus, Nano X, Stax)
Downloading Ledger Live — the official management app
Initializing and securing your crypto wallet
Providing security best practices and troubleshooting resources

This site is the safest and most trusted place to begin the process — instead of relying on random search results, social media links, or email links which could be phishing scams.

🛠️ Core Uses of Ledger.com/Start

✅ 1. Device Setup and Initialization

When you first unbox your Ledger wallet, the start site walks you through:

Choosing to set up a new device
Or restore a previously backed-up wallet

You’ll connect your device via USB (or Bluetooth for Nano X), and follow the on-device screen instructions.

✅ 2. Download Ledger Live

Ledger Live is the official app for managing your crypto:

✔ Install apps for different cryptocurrencies
✔ View portfolio balances
✔ Send/receive transactions
✔ Update firmware
✔ Connect with Web3 dApps safely

Always download Ledger Live directly through Ledger.com/Start — not from third-party sites.

✅ 3. Secure Wallet Generation

During setup you will:

Create a PIN code (4–8 digits) to lock the device
Generate a 24-word recovery phrase — the only way to restore access if the device is lost or damaged

Writing down this phrase carefully and storing it offline (paper or metal backup) is the most important security step. It must never be stored digitally or shown to anyone — Ledger support or otherwise.

✅ 4. Verification of Device Authenticity

Ledger Live and the start portal check that:

Your hardware wallet is genuine
The firmware is authentic and up to date

This protects you from counterfeit devices or tampered hardware.

✅ 5. Adding Crypto Accounts & Managing Assets

Once set up, you can install apps within Ledger Live for different coins (Bitcoin, Ethereum, Solana, etc.) and manage accounts securely. Transactions must be confirmed on-device to ensure authenticity.

🔑 Accessing Ledger.com/Start

To use the official setup portal:

Open your browser
Type exactly: https://www.ledger.com/start
Bookmark it so you don’t later click a fake link

⚠️ Never trust links from emails, social posts, private messages, or ads — they can be phishing pages designed to steal your seed phrase or install malware.

Ledger Live, once installed and opened, interacts with your hardware device to let you log in and manage accounts. While this is usually smooth, here are common access issues and fixes:

❗ 1. Device Not Detected

This is the most common issue:

🔹 Try a different USB cable or port
🔹 Restart Ledger Live and reconnect the device
🔹 For Nano X, ensure Bluetooth permissions are enabled on your phone

❗ 2. Bluetooth Pairing Problems (Nano X)

Bluetooth is convenient, but sometimes needs re-pairing through your phone’s settings if the connection drops.

❗ 3. Forgotten PIN

If you forget your device PIN, you must reset the device and restore using your 24-word recovery phrase. There’s no other way to get access back.

❗ 4. App Crashes or Freezes

If Ledger Live freezes:

🔹 Close and reopen the app
🔹 Update Ledger Live to the latest version
🔹 Reinstall the app if necessary

❗ 5. Firmware Update Errors

During firmware updates:

🍀 Make sure the device stays connected
🍀 Follow on-screen prompts
🍀 If it fails, restart and try again via Ledger Live

❗ 6. Transaction Errors

Sometimes you may see screen messages like “missing parameter” — this often indicates a communication issue between Ledger Live and the wallet app. Reinstalling the app within Ledger Live, ensuring correct account selection, and reconnecting can help.

🔒 Critical Security Tips

Security is the entire reason Ledger exists — here’s how to keep your crypto truly safe:

↳ Ledger support or anyone else will never ask for your 24 words. If someone asks, it’s a scam.

Never take photos, store digitally, or type the phrase into websites or apps.

🔐 2. Only Download from Ledger.com/Start

Fake Ledger Live installers are circulating that can steal seed phrases. A recent attack campaign targeting Mac users used counterfeit Ledger installers to capture 24-word phrases.

🔐 3. Check URLs Carefully

Bookmark ledger.com/start and avoid links that look similar (e.g., “ledger-secure,” “ledger-walletsync,” etc.). Scammers often use look-alike domains.

🔐 4. Verify Transactions on the Device Screen

Even if Ledger Live shows the info, always confirm wallet addresses and amounts on the device screen before approving — this prevents malware from altering transaction details.

🔐 5. Keep Firmware & App Updated

Regular updates patch security holes and improve compatibility. Always update through Ledger Live.

🔐 6. Use a Strong PIN

Pick a PIN that isn’t easily guessable. After three wrong attempts, the device resets — protecting your assets from brute-force attacks.

🔐 7. Consider Extra Passphrase Protection

Ledger offers an optional passphrase feature that adds an extra layer of security but must be used carefully because losing the passphrase means losing access.

📞 When to Contact Support

If you’ve exhausted basic troubleshooting and still have issues (device unresponsive, error messages you can’t resolve, etc.), consult Ledger’s official support through links on Ledger.com — not random phone numbers or messages claiming to be support. Fraudsters sometimes impersonate support to trick users.

🧾 Summary

Ledger.com/Start is the official gateway to securely setting up and managing your Ledger hardware wallet. It ensures you:

✔ Download Ledger Live safely
✔ Initialize your wallet correctly
✔ Generate and protect your recovery phrase
✔ Verify device authenticity
✔ Manage crypto securely

Common login issues usually stem from connectivity or software problems and can be fixed using basic troubleshooting steps. Above all, never share your recovery phrase, and always use official Ledger resources — not suspicious links or contacts.