Official® | Lédger.com/Start® | Getting Started

1. What Is Ledger.com/Start? — Overview

Ledger.com/Start is the official onboarding portal provided by Ledger — a leading hardware wallet maker that helps you set up and secure your cryptocurrency wallet via their trusted process.

It’s not just a login page. It’s your entry point to securely install Ledger Live, initialize your Ledger device, verify its authenticity, and guide you step-by-step through creating your PIN and your recovery phrase — the most critical parts of protecting your crypto assets.

Why this matters: Crypto wallets like Ledger never store your funds online. Instead, they keep your private keys (the keys that control your crypto) offline — making Ledger one of the most secure ways to manage digital assets.

2. What Ledger.com/Start Is Used For

✔ Installing Ledger Live

  • Ledger.com/Start directs you to download Ledger Live, the official software that lets you manage your hardware wallet from your computer or phone.
  • Ledger Live is where you’ll view balances, send/receive assets, install apps for different blockchains, and update firmware.

✔ Initializing Your Hardware Wallet

Whether you have a Ledger Nano X, Nano S Plus, or Stax, the Start portal shows you how to:

  1. Unbox and inspect your device
  2. Connect it via USB or Bluetooth (for supported models)
  3. Create a secure PIN
  4. Generate and safely record your 24-word recovery phrase

This offline recovery phrase is the only way to restore your wallet if you lose the device.

✔ Firmware and Authenticity Checks

Ledger.com/Start ensures you:

  • Verify your device is genuine
  • Only install firmware and software from genuine sources
  • Avoid counterfeit or tampered hardware wallets.

This protects you from many scams that try to trick people with fake wallets or altered firmware.

✔ Education and Security Guidance

The Start portal also provides security recommendations — like not storing your recovery phrase online, avoiding suspicious links, and understanding how Ledger protects your keys.

3. How to Access and Use Ledger.com/Start

Step-by-Step

  1. Open your web browser
  2. Carefully type: www.ledger.com/start
    – Always check for the secure padlock in the address bar to avoid phishing sites.
  3. Follow the on-screen instructions to download Ledger Live.
  4. Connect your Ledger wallet to your computer or mobile device.
  5. Initialize the device (set PIN, generate recovery phrase).
  6. Open Ledger Live and manage your accounts.

Pro tips:

  • Bookmark Ledger.com/Start so you always access the real portal, not a fake site.
  • Only download Ledger Live from official links — not from search engine ads or unverified sources.

4. Common Issues When Using Ledger.com/Start & Ledger Live

Even though the setup is straightforward for many, users can still run into issues. Here are the most common ones and how to fix them:

🔸 Device Not Detected

  • Ensure your USB cable works and is securely connected.
  • Try a different USB port or cable.
  • Restart Ledger Live and your computer.
  • If using Bluetooth (Nano X), ensure Bluetooth is enabled and paired.

🔸 Incorrect PIN / Locked Device

  • Entering the wrong PIN more than 3 times will reset the device. You’ll then need the 24-word recovery phrase to restore your wallet.

🔸 Firmware or App Out-of-Date

  • An outdated Ledger Live or device firmware can cause connectivity issues.
  • Always update via Ledger.com/Start or within the Ledger Live app.

🔸 Installation Errors

  • Sometimes Ledger Live might fail to install due to OS settings or security software blocking installation.
  • Try disabling antivirus temporarily or checking OS compatibility.

🔸 Unexpected Crashes or Freezes

  • Restart Ledger Live.
  • Clear cache or reinstall the app if needed.

🔹 “Genuine Check Failed”

  • This can mean Ledger Live detected something unusual about the device. Stop and contact Ledger Support — it might indicate tampering.

5. Important Security Tips

Ledger hardware wallets are designed for maximum security — but only if used correctly.

🔐 Never Share Your Recovery Phrase

  • Your 24-word phrase is your only backup.
  • Ledger staff will never ask for it. If anyone does, it’s a scam.

🔐 Avoid Phishing and Fake Apps

  • Fake “Ledger Live” apps are widespread, especially via search ads or fake download sites. Always use Ledger.com/Start.

🔐 Keep Firmware and Software Updated

  • Ledger regularly releases updates to patch security issues and support new assets.

🔐 Verify Transaction Details on Device

Always confirm addresses and amounts on the Ledger device’s screen itself, not just in the app — malware can alter screen data.

🔐 Store Recovery Phrase Offline

  • Use physical paper or metal backup.
  • Do not take photos, store it digitally, or put it in cloud storage.

🔐 Use Strong PIN & Lock

  • Pick a hard-to-guess PIN.
  • Enable extra PIN and app lock features in Ledger Live to protect against local access attacks.

🔐 Never Enter Your Recovery Phrase Online

No legitimate page or app — including Ledger Support — should ever ask for your recovery phrase.

6. Summary

Ledger.com/Start is your secure, official gateway for:

  • Installing Ledger Live
  • Setting up and initializing your Ledger hardware wallet
  • Verifying authenticity of the device
  • Getting security guidance and troubleshooting tips

It’s essential to crypto security — skipping this verified process or using unofficial links can expose you to scams, malware, or loss of funds.

Key takeaways:

✔ Always type the official URL
✔ Never share your recovery phrase
✔ Keep software updated
✔ Verify everything on your hardware device
✔ Use only official resources and support channels